Portfolio
SN
Workqueue

James Whitman

PFNA-2025-1042 · Lease · 2024 Porsche Cayenne S · US

Mid-stage
Arrears
$2,451.40
Days past due
47
Mid stage
Next due
15 May
$1,017.00
Outstanding
$60,991.00
Payoff $60,991.00
01
Pre-delinquency
Current, watching
02
Early-stage
1–30 DPD
03
Mid-stage
31–90 DPD
04
Late-stage
91+ DPD
05
Recovery
Post charge-off
06
Closure
Resolved
The story so far

James is 47d past due with arrears of $2,451.40 on a lease for a 2024 Porsche Cayenne. A promise of $1,200.00 for 2026-04-18 broke — payment did not arrive.

Repayment trajectory

12 months back · 14 days forward

On-time 67% · 2 late · 1 missed · streak 0 mo

Past 12 months67% on time
  1. May
  2. Jun
  3. Jul
  4. Aug
  5. Sept
  6. Oct
  7. Nov
  8. Dec
  9. Jan
  10. Feb
  11. Mar
  12. Apr
Now
Next 14 days95% to late
Today
+14d
On timeLateMissedPredicted: Late · 95%
If we act now — predicted outcome
  • No action
    95%
  • Soft touch (SMS / email reminder)
    77%-18pp
  • Full treatment (NBA + payment plan offer)
    61%-34pp
Top contributing factors
  • DPD trajectory · 47d+0.31
  • Broken promise · last 30d+0.22
  • Asset value vs payoff (LTV)+0.14
Vulnerability detection

No elevated signals

  • Distress markers in last call32%
  • Repeated hardship-page views without applying33%
  • Late-night inbound contact attempts14%
  • Bureau resilience score declining36%
CONC 7.10 / FCA FG21/1 monitored
Ability × Willingness

Recovery · 25% / 38%

HardshipSelf-cureRecoveryEngagement
← low willingnesshigh →
ability →
Ability to pay
capacity
25%
Willingness to pay
propensity
38%
QuadrantRecovery

Recovery candidate · low ability and low willingness. Prepare repo / legal pathway with full evidence pack and supervisor review.

2×2 segmentation · Experian PowerCurve framing · refreshed every nightly batch
Last interaction · 3d ago

Customer disputed last promise — payment slipped due to bonus delay

Frustrated
Channel
phone
Talk ratio
38 / 62
Duration
2:14