Disputes
Disputes opened by customers (via the borrower portal or call) or by collectors using the 'Open dispute' request. Outbound contact is auto-suppressed until validation expires.
Validation-freeze
1
contact suppressed
Under review
2
awaiting evidence
Regulator-referred
1
OJK / FCA / CFPB
Avg time to resolution
11d
last 30d
| Dispute | Account | Customer | Category | Channel | Status | Freeze ends | |
|---|---|---|---|---|---|---|---|
| DSP-2026-04-1042 | PFNA-2025-1042 | Daniel Reyes | amount | portal | Validation freeze | 2026-05-22 | Open |
| DSP-2026-04-3211 | PFUK-2025-3211 | Sophie Whittaker | billing | phone | Under review | — | Open |
| DSP-2026-04-9904 | PFID-2025-9904 | Bagas Pratama | other | phone | Regulator referred | — | Open |
| DSP-2026-04-2255 | PFNA-2025-2255 | Marcus Holloway | ownership | letter | Upheld | — | Open |
| DSP-2026-04-7710 | PFTH-2025-7710 | Apinya Charoen | amount | Under review | — | Open |