Queues
Skill-, jurisdiction-, balance- and priority-based routing. Re-queue rules apply on every interaction outcome.
Queues
7
across 4 jurisdictions
Accounts queued
1,002
all stages
Staffed
29
agents on rota
SLA breaches today
3
VIP + Hardship
| Queue | Jurisdiction | Skill | Balance band | Priority | Size | Staffed | SLA | Load |
|---|---|---|---|---|---|---|---|---|
| US · Early-stage default | US | general | $0 – $50,000 | 5 | 412 | 8 | 1440m | 52 / agent |
| US · Mid-stage VIP (>$80k) | US | vip | $80,000 – $1,000,000 | 9 | 41 | 3 | 480m | 14 / agent |
| Global · Hardship desk | ALL | hardship | $0 – $1,000,000 | 8 | 87 | 4 | 720m | 22 / agent |
| UK · Early-stage | UK | general | $0 – $50,000 | 5 | 218 | 5 | 1440m | 44 / agent |
| TH · WhatsApp-first | TH | thai | $0 – $5,000,000 | 6 | 142 | 4 | 1440m | 36 / agent |
| ID · Field repossession | ID | field | $0 – $1,000,000,000 | 7 | 64 | 3 | 2880m | 21 / agent |
| Global · Legal & late-stage | ALL | legal | $10,000 – $1,000,000,000 | 8 | 38 | 2 | 4320m | 19 / agent |